Privacy Policy

PRIVACY POLICY

Last Updated: 11/12/2025

1.Introduction

At Roblesabana Coffee, we are committed to protecting the privacy and personal data of our customers. This Policy explains how we collect, use, and safeguard your information in accordance with Law No. 8968 on the Protection of Individuals Regarding the Processing of their Personal Data.

2.Information We Collect

We may collect the following data:

  • Full name
  • Shipping and billing address
  • Email address
  • Phone number
  • Payment information (through the BAC gateway)
  • Purchase history and preferences

3.Purpose of Data Processing

The information we collect is used to:

  • Process orders and payments
  • Send confirmations and updates regarding your purchase
  • Provide customer support
  • Send promotions or news (if you have given explicit consent)

4.Information Security

We implement appropriate technical and organizational measures to protect your data.
Transactions are processed through BAC Credomatic, ensuring security through SSL/TLS protocols and PCI-DSS compliance.

5.Cookies

Our website uses cookies to enhance your browsing experience, analyze traffic, and remember preferences. You can configure your browser to refuse cookies, but some features may be affected.

6.Data Sharing

We do not sell or transfer your personal data to third parties, except when necessary to:

  • Process payments (BAC Credomatic)
  • Manage shipments (courier companies)
  • Comply with legal obligations

7.Rights of the Data Subject

You may request access, correction, deletion, or updating of your data by sending a request to: info@roblesabanacoffee.com

  1. Changes to the Policy

We reserve the right to update this Privacy Policy at any time. We will notify you of any changes by posting the new version on this page.